Frequently asked question – General

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We focus on online training for micro and small businesses. While the focus is courses that will teach you email marketing and marketing automation, we have complimentary courses in other subjects.

Nope. We create and publish the courses. If you have a course idea that you think would suit our audience, please get int touch.

The online training is suitable for most small businesses using popular online services such as Canva, Zoom, or Calendly. The focus is on helping small businesses use the popular services that many other small businesses use. If you want to take advantage of the online services available, you should be able to access a course that suits you.

I’m adding more courses regularly so if you don’t see a course for you, get in touch and we’ll talk about how we can help.

Yes. The Academy covers every stage of small business from startup to making your business more efficient and effective. In fact now is the perfect time for you to join The Academy; as not only do we have training for online services that you may be considering, we help you with the technology basics that many small business owners simple don’t understand. It doesn’t matter where you are on your journey, you are able to get support and advice from within the community too, to help you.

With a paid subscription, you get immediate access to everything already inside The Academy. Jump in and start making the most of the software you’re using straight away. We regularly update and add new material too – so your content library will continue growing.

Monthly subscriptions renew every 30 days. Annual subscriptions renew every 365 days.

Not only can you ask questions and get advice, support and feedback any time from within our community; but we also run monthly live Q&A sessions, where you can pre-submit your questions, or even ask them live.

On top of that we also have a private coaching section in the community, where you can get private support and feedback from just Shane. This alone is worth more than the price of admission!

Have you ever tried the internet for instructional videos?

For the courses we publish, we have in-depth syllabus that not only saves you time but also shows you the features a service is capable of providing.

Still not sure how to a product in your business? Our Community is where you can ask questions and find out how to apply features in your business.

What happens if I decide to cancel my membership?

This happens to me all the time. Go to the login page and select Forgot Password?. Enter the email address or username you use to login and select Recover Account.

The email you receive has a link. Selecting that link will show a page where you can enter a new password.

If you have any questions that we haven't answered here, or would like us to clarify anything about The Academy, then you can get in touch with the team at and we'll help you out.

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